FREE Shipping is available on orders WITHIN 25kms range from our location and in all Brampton. Free shipment is also available on orders with a subtotal of $99 and over after discounts are applied.

Free Pick-up In-Store or Curbside is available at select Ontario locations, please call or place an order online for pick up ahead to your local BuildApe Nutrition location and they will be happy to assist you!

Orders ship out within 1 business day (in some cases there might be a small delay due to big volume of orders placed during a big sale) from the point of purchase. You will receive a shipment notification in your inbox as soon as it leaves us.

Note: Weekends & holidays do not count as a shipping day.

Orders Placed: A 15% Cancellation Fee will be applied to any orders placed and then cancelled before shipping. Once an order has left our facilities we cannot cancel an order.

Undeliverable/unclaimed Packages: Occasionally packages are returned to us as undeliverable/unclaimed. When the carrier returns an undeliverable/unclaimed package to us, we will make contact with you to make arrangements for reshipment. We are charged by the shipper for the return postage and the additional charge incurred to reship. These charges will be charged to your account for actual shipping costs once received back MINUS the postage incurred to send it and the return postage.

Customers must report within 24 hour of delivery date on carriers website, if parcel was not received. Occasionally packages are lost we must allow up to 30 days for the carrier to complete their investigations along with the possible support of the authorities. During this time we must allow them to complete before any order can be reshipped or refunded. If you have paid for Shipping Protection please be aware that on approved refunds that is NOT refunded.

Order Address Errors: Parcel/Shipping labels are generated directly from the information you have provided on the 'checkout page'. Please ensure all information you provide is correct. If an error is made on your address and your order has left our facility, there is nothing we can do anymore unfortunately. If or when the parcel is "returned to sender", We are charged by the carriers for the return postage and the additional charge incurred to reship. These charges will be charged to your account. If at that time you chose to cancel your order we will issue a refund for the item(s) once received back MINUS the actual postage incurred to send it and the return postage. Please double check your address to ensure it is complete and accurate.

*Although you may have received free shipping there is an actual cost we pay to the courier to ship your order. Any error or undeliverable/unclaimed packages you are responsible to cover that actual cost.